Covered California


JC-67814 - Los Angeles Regional Representative

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code #:JC-67814
Position #(s):
Working Title:Los Angeles Regional Representative
$4,600.00 - $5,758.00
# of Positions:1
Work Location:Los Angeles County
Job Type:Permanent, Full Time

Department Information

Join us as part of the California Health Benefit Exchange also known as Covered California (Exchange/CC), a Department which will improve the health of all Californians by assuring their access to affordable, high quality care. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a highly team oriented environment, you are encouraged to apply. All work locations offer free parking.

Job Description and Duties

Under the direction of the Staff Services Manager I (SSM I), the Associate Governmental Program Analyst (AGPA) is primarily responsible for generating field-based activity to drive increased enrollment. Included are duties related developing local relationships with community partners, supporting agents, planning and managing local enrollment events, and getting storefronts established.  Duties may include access to information systems containing protected enrollee information, including federal tax information, protected health information, and personally identifying information.

To review the job description, CLICK HERE

This position is located in Los Angeles County. 

Note: Possession of minimum qualifications will be verified prior to interview and/or appointment. If it is determined an applicant does not meet the minimum qualifications, the application will be forwarded to the State Personnel Board for review and the applicant's name may be removed from the eligibility list.

Special Requirements

Background Check: All applicants shall be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. 

Please Note: Per GC 100500 (f)(1)'...staff of the Exchange shall not be employed by, a consultant to, a member of the board of directors of, affiliated with, or otherwise a representative of, a carrier or other insurer, and agent or broker, a health care provider, or a health care facility or health clinic while serving on the board or on the staff of the Exchange. A member of the board or of the staff of the Exchange shall not be a member, a board member, or an employee of a trade association of carriers, health facilities, health clinics, or health care providers while serving on the board or on the staff of the Exchange.' Applicants who may fall under Government Code 100500(f)(1) will be considered ineligible for appointment with the Exchange. 

Note: All applications must include: "to" and "from" dates (month/day/year), time base, civil service or private sector titles and the duties performed. Applications received without this information will be considered incomplete. 

If you are having issues applying through CalCareers, please contact the Employment & Classification Services Unit at 916-228-8386 or 
[email protected].

Application Instructions

Completed applications and all required documents must be received by the Final Filing Date in order to be considered.

Final Filing Date: 6/20/2017

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, eligible for a Training and Development assignment, have SROA and/or Surplus eligibility, or have list eligibility (or are in the process of obtaining list eligibility). SROA and Surplus candidates may attach “surplus letters” to their applications. 

Applications will be screened and only the most qualified applicants will be selected for an interview.

How To Apply

Complete Application Packages (Applications and any applicable or required documents) must be submitted electronically through your CalCareer account at

Required Application Documents

Please submit the following items with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • Familiar with Los Angeles County

  • Familiar with the health care industry as it relates to the affordable care act, health care exchanges (i.e. Covered California), health care plans, providers, health care benefits, etc.

  • At least one year experience working with health insurance agents or insurance agents.

  • At least one year of outside Sales experience in working with internal and external partners.

  • At least one year of customer service skills with internal and external customers.

  • Experience using a customer relationship management application such as Salesforce.

  • A minimum of six months experience in community relations in the private and public sectors.

  • At least one year of experience using Microsoft Office (word, excel, outlook, PowerPoint, etc.)


To review the benefits, CLICK HERE

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

  • Human Resources Contact: 
    Employment & Classification Services Unit
    (916) 228-8386
    [email protected]
  • Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

    EEO Contact:
    Adrian Recio
    (916) 228-8291
    [email protected]
  • California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Instructions

If you are meeting minimum qualifications with education, please include your unofficial transcript for verification.  If you have additional questions regarding this advertisement, please contact the Employment & Classification Services Unit.

Statement of Qualifications (SOQ) Instructions

The Statement of Qualifications (SOQ) is a narrative discussion of how your education, experience, skill, and training meet the minimum and desirable qualifications to qualify you for the position. It also serves as documentation of your ability to present information clearly and concisely in writing. Your Statement should be typed, Arial 12 pt. font, no more than two pages in length and should address the Question below:

Why is healthcare important to you?